Notes from the work · Tag

#cancellation

A wooden gavel resting on a folded agreement held with a magenta paper clip, reading glasses beside it

The online cancel rules, state by state

The federal click-to-cancel rule was struck down, but the states kept moving. Here is a plain-English summary of where an online sign-up now means an online exit, and the questions to take to your attorney.

David SteelOctober 19, 20267 min read

A gym with a wide glass entrance glowing magenta, and off to the side a roped queue leading to a small gray door

Benchmarks · The Membership Report

The join is online. The exit isn't.

We read the public pages of 1,104 membership businesses that sell online. Three in four say nothing about how to cancel, and 5% tell members they can cancel online.

David SteelOctober 19, 20267 min read

See your own locations in it.

Book a walkthrough with David Steel. Bring last month's lead count and one location you are worried about.

Book a walkthrough See the eight tools